These services provide valuable independent audit of your services and property in order that you can improve areas of poor quality and promote and reward areas of exceptional quality.
We carry out a wide range of mystery shopping services which can be tailored to each clients specific requirements. Examples include:
- Customer service mystery shop – where we pose as a client to see how we are dealt with
- Agent/supplier mystery shop – where the objective is to see if your agents or suppliers are supporting and promoting your brand and image in the appropriate way or delivering the services to contract
- Observation mystery shop – where the objective is to see if suspicious activity goes by unnoticed
- Penetration mystery shop – where the objective is to see if we can gain unauthorized access to your building
At the end of the mystery shop we provide a full written report of all our findings is submitted.